Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn and unused

  • With tags attached

  • In original packaging

  • Accompanied by proof of purchase

To start a return, please contact us at support@unliberte.com.

If your return request is approved, we will provide detailed return instructions, including the return shipping address.

Items sent back without prior approval will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.

Shipping costs are non-refundable.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and resolve it promptly.

Non-Returnable Items

We do not accept returns for:

  • Sale items

  • Gift cards

  • Customized or personalized products

Exchanges

The fastest way to receive a different item is to return the original item (if eligible) and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.

If approved, refunds will be processed to your original payment method within 10 business days.

Please note that banks and credit card companies may take additional time to post the refund.

If more than 15 business days have passed since approval, please contact us at support@unliberte.com.