Shipping policy

 

Last Updated: March 2026

Thank you for shopping with UNLIBERTÉ. Please review the following shipping terms carefully before placing your order.

1. Order Processing Time

All orders are processed within 3–7 business days after receiving your order confirmation email (excluding weekends and holidays).

During product launches, restocks, promotional events, or high-volume periods, processing times may be extended.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

2. Shipping Coverage

UNLIBERTÉ ships within the United States and to select international destinations.

International shipping availability may vary depending on location and carrier restrictions.

3. Shipping Rates

Shipping rates are calculated at checkout based on destination and selected shipping method.

All shipping fees are non-refundable.

4. Estimated Delivery Times

Estimated delivery times after shipment:

  • United States: 3–7 business days

  • International: 7–21 business days (varies by destination)

Delivery times are estimates only and are not guaranteed.

UNLIBERTÉ is not responsible for delays caused by carriers, customs processing, weather conditions, or events beyond our control.

5. Customs, Duties & Taxes (DDU – Delivered Duty Unpaid)

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges:

  • Are the responsibility of the customer

  • Are not included in the product price or shipping cost

  • Must be paid by the customer upon delivery

UNLIBERTÉ ships international orders under DDU (Delivered Duty Unpaid) terms.

If a customer refuses to pay customs duties and the shipment is returned, original shipping costs and any return shipping or customs fees may be deducted from any eligible refund.

6. Tracking Information

Once your order has shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking information to update.

7. Lost, Stolen, or Marked Delivered Packages

UNLIBERTÉ is not responsible for lost or stolen packages once they are marked as “Delivered” by the carrier.

If your package is marked as delivered but not received, please:

  • Check with neighbors or household members

  • Verify your shipping address

  • Contact the carrier directly

We may assist in filing a carrier claim, but we do not guarantee replacement or reimbursement for delivered packages.

8. Incorrect Shipping Information

Customers are responsible for entering accurate shipping information.

If an order is returned due to:

  • Incorrect address

  • Incomplete address

  • Refusal to pay customs duties

Additional shipping fees may apply for re-shipment.

9. Undeliverable or Refused Shipments

If a shipment is returned to us due to being unclaimed, refused, or undeliverable, the customer may be responsible for:

  • Original shipping charges

  • Return shipping fees

  • Customs charges

These amounts may be deducted from any eligible refund.

10. Shipping Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • Public holidays

  • High order volume

  • Events beyond our reasonable control